Terms and Conditions at Rejuveness Day Spa
SPA POLICIES
APPOINTMENTS & RESERVATIONS
To secure your booking, we kindly require payment to be completed at the time of booking. All reservations need to be made through our website, where you’ll be able to choose your preferred payment method. Once your payment is processed, our website will automatically send you a receipt and notify us, so there’s no need to send through a proof of payment. We’ll then confirm your booking via SMS or WhatsApp. To help make your visit as smooth as possible, our receptionist will send you a quick online consultation form 24 hours before your appointment.
If you have a Gift Voucher, please mention that to our Receptionist at the time when you are making your Reservation as well as the Gift Voucher Number. In this case you will not be asked to pay a Deposit if the Voucher’s value is not greater that the treatments you are booking for. Please see our T’s & C’s for the Gift Vouchers listed below.
We do accept walk-in appointments, however we tend to get booked up pretty quickly. To avoid disappointment we strongly recommend booking your treatments in advance. This will make sure that there will be availability for you and your friends or family joining you and allow you to plan your day better.
You may give us a Call or WhatsApp us on 079 813 3009 where, Our Professional Receptionists have all the information needed to help you choose your Spa treatments that will suit you and your needs. They are both very friendly and helpful, and you can be certain to get everything and more that you have asked for. Please be specific when you are making a reservation on which treatments you would like to have and for how many people.
If you would like to make a reservation for a Surprise booking or Spa Treatment for your Friends or Family we highly suggest you purchase a Gift Voucher. As our Gift Vouchers are Valid for 1 year from the Date of purchase. They can then booking any treatment for the amount you Gifted them and at the time that would be most convenient to them. We often find that the person you would like to Spoil might have other Plans on the day that you might not be aware off, which then results into a no show or a last minute cancellation. (Please see our Cancellation Policies)
PAYMENT INFORMATION REJUVENESS DAY SPA is now proudly a cashless establishment to enhance safety, efficiency, and convenience for all our guests. We gladly accept the following payment methods:
All major credit and debit cards (VISA, MASTERCARD)
PLEASE NOTE: Full payment is required at the time of service. We do not accept cash. PRICES POLICY We are constantly expanding our services to bring you the latest and greatest treatments. Although we make every effort to keep our website and spa menu updated, please note that prices, specials, treatments, and information are subject to change at any time with or without prior notice.
CHECK IN
It is important to arrive on time for your appointment to avoid inconveniencing other clients. We strongly recommend arriving
15 minutes early to avoid potential disruptions and to complete any necessary paperwork, such as a health questionnaire or consent form, without feeling rushed. You can enjoy Rejuveness Day Spa, by simply sitting and enjoying our Refreshing Welcome drink whilst taking in the Serenity and Tranquility of our Spa. Please check in at the Front Desk. Do to our very busy schedule – If you arrive 30 min – 60 min earlier than you appointment time we unfortunately will not be able to start your treatments and you will have to wait for your scheduled appointment time.
CANCELLATION, TARDINESS & NO-SHOW POLICIES
Your appointment time is reserved exclusively for you. When a booking is made, your therapist, treatment room, and preparation time are all set aside in advance. To ensure fairness to all clients and protect our staff’s time, the following policies apply:
A minimum of 48 hours’ written notice (via email only) is required for all cancellations or rescheduling.
The Payment remains strictly non-refundable under all circumstances, including cancellations made more than 48 hours in advance.
However, if you cancel more than 48 hours before your appointment, your deposit may be converted into spa credit, valid for 12 months from the original booking date.
Cancellations made within 48 hours of your appointment or failure to arrive will result in a 100% charge of the treatment cost, and deposits will be forfeited.
The same policy applies when using gift vouchers — late cancellations or no-shows will result in full voucher forfeiture.
Once a booking has been confirmed and payment has been received, the appointment is considered 100% firm. Payment are strictly non-refundable and will be turned into a Gift Voucher (See Gift Vouchers terms) in cases of change of mind, relocation, or personal preference not to proceed with treatment.
If you cancel more than 48 hours before your scheduled appointment and choose not to re-book immediately, your payment will converted into Rejuveness Spa Gift Voucher valid for 12 months from the original appointment date.
Spa Voucher is non-transferable, holds no cash value, and cannot be exchanged for a refund.
We understand that unexpected delays can happen. However:
If you arrive late, your session time will be shortened accordingly to avoid delays for the next guest.
Regardless of the shortened treatment, you will still be responsible for the full session fee.
For example: if you book a 60-minute session but arrive 15 minutes late, your treatment will be adjusted to fit the remaining time of 45 mins (including consultation and changing), and you will still be charged the full amount.
Guests who fail to arrive for their scheduled appointments without prior notice will be charged in full and may be required to prepay future bookings in full.
Rejuveness Day Spa values your time as much as ours — thank you for respecting our schedule and allowing us to provide every guest with the exceptional care and service they deserve.
BOOKING CONFIRMATIONS
As a courtesy, we try to send you a reminder SMS/WhatsApp or email to confirm your appointments one – two business days prior to your appointment date. However, if we are unable to make this call or are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee
1. Online Bookings & Full Pre-Payment
When you book a treatment, package or service through our online booking system (via our website, spa-app or approved link) at Rejuveness Day Spa, full payment is required at the time of booking. Your slot is secured only once payment is successfully received.2. Non-Refundable
All online bookings paid in full are strictly non-refundable. Once the payment is made and your appointment is confirmed, you cannot cancel and request a refund of the amount paid.3. Appointment Date/Time Must Be Kept
The appointment date and time selected at the time of booking must be honoured by you. The standard cancellation/reschedule rules apply (see our “Cancellation, Tardiness & No-Show Policies” section) meaning that cancellation or rescheduling must be made at least 48 hours prior to your booked time to avoid full forfeiture of the booking.4. Not a Gift Voucher
Please note: Booking and paying online via our website/app is not the same as purchasing a gift voucher. Online-booked prepaid treatments cannot be redeemed at a later date by another person, transferred or treated as a gift voucher unless specifically stated otherwise in your confirmation.5. Rescheduling Within 48 Hours / No-Show
If you cancel or reschedule within fewer than 48 hours of your appointment, or fail to show up entirely (“no-show”), the full value paid for the online booking will be forfeited. No alternative date, transfer or credit will be given.6. Confirmation & Receipt
After payment you will receive confirmation of your booking and payment receipt via WhatsApp/SMS/email. Please check that details (date, time, treatment) are correct. If you change your mind you may contact us more than 48 hours ahead to cancel or reschedule under our standard policies, but the payment remains non-refundable.7. Amendment by the Spa
In case the spa needs to reschedule or cancel your booking (for example due to therapist unavailability or spa conditions), we will endeavour to offer you an alternative date/time. In this event, your payment will either be applied to the new date/time or refunded at our discretion. This is the only circumstance under which a payment refund may be considered.
Our treatment capacity varies depending on the type and duration of services booked, as well as therapist availability on the day.
We can currently accommodate 2 to 4 guests at a time, depending on the treatments selected and scheduling requirements. For group bookings of more than 3 guests, sessions may need to be split across different times or rooms to ensure the best experience for everyone.
Please contact us directly before purchasing or paying for large group bookings so that we can confirm availability and assist with tailored scheduling options.
Rejuveness Day Spa operates primarily as a cashless facility for security and efficiency.
We accept all major debit and credit cards (Visa and MasterCard), Gift Vouchers, YOCO card transactions, and EFT payments.
Full payment is required at the time of service or in advance for prepaid or package bookings.
While we encourage electronic and card payments, cash may be accepted only in exceptional circumstances where no other form of payment is possible.
Rights of admission are reserved.
At Rejuveness Day Spa, we are devoted to providing a serene, restorative, and luxurious environment for every guest.
Spa treatments are generally reserved for guests aged 15 and older.
However, we may accommodate children between the ages of 6 and 14 for select treatments, at full price, by prior arrangement only, and with a parent or legal guardian present at all times.
To preserve the calm atmosphere of our spa, we kindly request that all young guests remain quiet, respectful, and supervised throughout their visit.
Please note that Rejuveness Day Spa does not offer childminding services, and availability for younger guests is limited.
Thank you for helping us maintain the tranquil and elegant environment that defines the Rejuveness experience, while still allowing us to warmly welcome younger guests when appropriate.
Questions before booking? Feel free to contact us at 079 813 3009 or visit www.rejuveness.co.za for assistance or custom group arrangements.
GIFT VOUCHERS
Validity Period
All Rejuveness Gift Vouchers are valid for 12 months (1 year) from the date of purchase and expire automatically thereafter. Once expired, the voucher cannot be extended, reinstated, refunded, or exchanged for cash or credit under any circumstances. Non-Transferable & Non-Refundable
Vouchers are non-transferable, non-refundable, and not redeemable for cash. They may only be used by the individual whose name appears on the voucher (or the person it was gifted to).
Treatment Use & Balance Policy
Gift Vouchers are valid only for spa treatments and may not be used for retail product purchases, gratuities, or promotional/discounted offers.
If the selected treatment or package exceeds the voucher’s value, the difference may be paid in at the time of booking or on the day of the appointment.If the treatment chosen costs less than the voucher value, any remaining balance will remain available and can be used toward another treatment within the voucher’s
12-month (1 year) validity period.
No cash or electronic refunds will be issued for unused balances once the voucher expires.
Specials, Promotions & Discounts
Vouchers cannot be used to pay for or combined with any special offers, discounts, promotions, or seasonal packages. All promotional pricing applies to direct payments only.
Appointment Bookings & Availability
All bookings are subject to advance scheduling and therapist availability.
We recommend booking well in advance, especially during weekends, holidays, and peak seasons.
Voucher Presentation
A printed or digital copy of the voucher must be presented at the front desk at the time of arrival.
If not presented, the client will be required to settle the full cost of the treatment on the day and may redeem the voucher at a later date within its validity period
Cancellations & No-Shows
To avoid forfeiture, we require a minimum of 48 hours’ notice for any cancellation or rescheduling.
Cancellations made less than 48 hours before the appointment will result in immediate forfeiture of the voucher.
No-shows (failure to attend without notice) will result in immediate termination of the voucher, with no refund or rescheduling permitted.
Expired Vouchers
Once a voucher has expired, it holds no monetary value and cannot be redeemed or reinstated. Expired vouchers are automatically forfeited in full.
Policy Changes
Rejuveness Day Spa reserves the right to update, modify, or amend voucher terms and conditions at any time.
Changes will apply to all vouchers issued after the date of the policy update.
Vouchers issued under previous terms will remain bound by the terms in effect at the time of purchase.
Legal Protection & Fair Practice
Rejuveness Day Spa operates in full compliance with the Consumer Protection Act (Act 68 of 2008).
Our policies are designed to ensure fairness, transparency, and equal treatment for all clients. Any form of abuse, verbal aggression, or intimidation toward our staff will result in refusal of service and forfeiture of any active voucher.
Please note: Gift Vouchers are a beautiful gesture of self-care — not a financial instrument. They must be redeemed within their stated validity period. Rejuveness Day Spa enforces these policies strictly and consistently for fairness to all guests
SPA ETTIQUETTE
At Rejuveness Day Spa, we’ve created a serene environment where you can fully relax, disconnect, and restore your well-being. To preserve this peaceful atmosphere for all guests, we kindly ask that you observe the following spa etiquette:
Your consideration helps us deliver the exceptional standard of care and calm Rejuveness is known for. Thank you for being part of our sanctuary of peace. By embracing these etiquette tips, you can fully immerse yourself in the Spa experience and leave feeling Refreshed and Rejuvenated.
Your safety is our top priority. If you have any medical conditions—including cancer, heart concerns, blood pressure issues, circulatory problems, diabetes, recent surgeries, or are currently pregnant—please inform us before booking your treatment.
In serious or complex cases, we may require a letter from your medical practitioner confirming that spa treatments are safe for you.
All guests are required to complete a short health consultation form prior to their appointment, either online or upon arrival.
When booking or arriving for your treatment, kindly inform our team of any medical conditions, injuries, allergies (including food and skincare), or medications you are currently taking.
We offer Pregnancy Massage up to 32 weeks only. Beyond this, we do not offer massage treatments due to the increased risk for both mother and baby. We appreciate your understanding.Please communicate any discomfort during your treatment immediately so we can adjust accordingly and ensure your safety and comfort.
We are always evolving to bring you the most advanced and luxurious treatments. While we strive to keep all pricing and treatment information up to date across our website and menu, all prices, services, and offerings are subject to change without prior notice.
All service bookings, product purchases, and gift voucher sales are final and non-refundable, regardless of usage status. No exceptions will be made. Thank you for your understanding.
Gratuities are not included in the prices of our treatments or gift vouchers. While never expected, they are always deeply appreciated as a gesture of gratitude for excellent service.
If you wish to leave a gratuity, you may do so directly with your therapist or at the front desk.
The industry guideline is 10–15% of the treatment value, but the amount is entirely at your discretion.
PAYMENT INFORMATION
We accept all major credit cards, (Visa, Master Card)
Cash, Gift Voucher, EFT’s YOCO transactions. Full payment is due at time of service.
Nail Polish & Gel Polish
Quality Guarantee – Regular Polish.
Regular ORLY Nail polish applications may last in duration from 1 to 12-days depending on several factors specific to the client including:
Client Lifestyle, Client Health and following of maintenance instructions. Rejuveness Day Spa does NOT guarantee the longevity of ANY regular polish product once your appointment has been completed due to the varying factor explained above.
Quality Guarantee – Gel Polish
Gel Polish – often referred to as Lola Lee – is a light-cured rubber based gel-polish product that may last a duration of 2-4 weeks depending on several factors specific to the client including:
Client Lifestyle, Client Health and following of maintenance instructions. However, there may also be additional complications in the application process, the chemistry of the product and other factors that may cause product breakdown (peeling, lifting, fading, wrinkling, etc.) Due to this, Rejuveness Day Spa provides a 24-hour guarantee period, in which if you experienced any of these issues you may return to the Spa to have a repair done FREE of charge. However, it is at Rejuveness Day Spa’s discretion!
If we feel that your product breakdown was not cause by error in application and exceeds normal wear and tear you will be charged for the nail repair service.
If you’re booked for our Signature Dr Fish or Deluxe Coastal Dr Fish Spa Pedicure, please take note of the following important guidelines to ensure a safe, hygienic, and enjoyable experience — for you and our fish:
We adore our little Dr Fish and take their care seriously — thank you for helping us protect them and preserve this extraordinary spa experience.
Other Nail Technicians Work
We will not preform services to clients if they already have existing Gel Nail Enhancements from another Nail Technician. We are unable to fully identify the method of preparation, method of application and the product used in your previous service. Due to these varying factors, allergic reactions, adverse chemical reactions, and an increase in natural nail injury may occur.
It is our #1 priority to ensure the health and safety of our clients both during and following their appointments with us.
Food Allergy Disclaimer
All food served at Rejuveness Day Spa is prepared off‑site by an independent, third‑party supplier and delivered to our premises. While we select reputable providers, we cannot guarantee that any food items are free from allergens or cross‑contamination. Guests with food allergies, intolerance, or special dietary requirements assume full responsibility for any adverse reactions and should notify us in advance. Rejuveness Day Spa and its staff disclaim all liability for any injury, loss or damage arising from the consumption of food provided. By consuming any food items on our premises, you acknowledge and accept this disclaimer.
Illustrations & Photographs
All images, illustrations and virtual tours of our treatment rooms on this website are provided for illustrative purposes only and may not exactly reflect the appearance of the rooms you’ll experience in person. Rest assured, each of our treatment spaces is professionally designed, impeccably maintained and beautifully appointed—but actual décor, layout, finishes and furnishings may vary from the images shown.
CONFIDENTIALITY AND PRIVACY POLICY
We do believe that every client has the right to privacy and confidentiality. The conversations you have with your skin care specialist or therapist will remain confidential, as will your health history form.
Client lists and email lists are confidential. We do not share our client lists with outside companies.
RESTRICTIONS
We also suggest to please let us know if you are wearing contact lenses or using skin medications before doing your treatment.
We also suggest for you to please leave your valuable items at home when doing your treatment. We regret, but we will not be responsible for loss or damage of your personal items.
Please remember that the room must be prepared and used for the next client and should be vacated after treatment upon completion of service within a reasonable amount of time.
We do not allow smoking inside the Spa at any time.
Rejuveness Day Spa does not except any Responsibility of loss of personal items such as jewellery, cell phones, handbags, wallets, credit cards ext.
All Treatments done at Rejuveness Day Spa is done at your own risk. We do not take any Responsibility for Any damage there many be caused by any products, hair, skin, beauty or nails or any equipment.
We do not take any Responsibility for any injuries that may occur whilst you are on/at Rejuveness Day Spa’s Premises.
Rights of admission are reserved.
At Rejuveness Day Spa, we’re dedicated to providing a serene and restorative environment for every guest.
Thank you for helping us protect the peaceful, luxurious atmosphere that defines the Rejuveness experience—while warmly welcoming younger guests when appropriate.
OTHER TIPS FOR YOUR VISIT
Many treatments require the removal of jewellery. Please do not bring valuables with you; we are not responsible for lost or stolen items.
Please respect the right to a quiet atmosphere for all guests
We do not take any responsibility for any damage there may be caused by any products or equipment.
Live streaming and photos of our employees and/or services are against our company standards policy without permission.
We ask that you refrain from talking loudly and that you turn off all cell phones.
If you are scheduled for a facial, we encourage for you to come in with no makeup on.
Rejuveness Day Spa maintains a strict zero-tolerance policy regarding any form of sexual harassment, misconduct, or inappropriate behaviour toward our staff or therapists.
Sexual harassment includes—but is not limited to—unwelcome sexual advances, requests for sexual favours, and other verbal, non-verbal, or physical conduct of a sexual nature, particularly when:
Examples of prohibited conduct include:
Under no circumstances will Rejuveness Day Spa tolerate:
Immediate consequences of violating this policy:
We are a safe, professional, and ethical spa, and every member of our team deserves to work in a respectful environment. By booking with Rejuveness Day Spa, you agree to uphold these standards.
NUDITY CONCERNS
You will never be asked to change in front of any of our staff or other clients. All rooms are private, and you will be alone while changing. If you are having multiple services that require your clothing to be removed, robes are provided for covering as you move from room to room. The therapist will always knock on the door before entering the room, and if you are not ready, they will not enter. During the treatment, only the area being treated will be uncovered. Our staff is highly trained in “draping,” which is the careful practice of covering all parts of the body not being touched. Removing your clothing gives you a much better experience as the therapist is free to work all of the muscles without barrier. Male clients should leave on their boxers or underwear, and female clients should remove their bras but leave on underwear also.
WHAT SHOULD I WEAR?
Our services would be more convenient if you are free of restrictive clothes. If you are scheduled for a Spa package or more than 1 treatment for example a massage, and a facial, body scrub , manicure or pedicure. You will be asked to put on one of our robes and slippers in a private room. Robes and Slippers will be provided for you.
A Gentle Reminder
All of the above policies are in place to protect the peaceful, respectful, and restorative experience we’ve created at Rejuveness Day Spa. They apply to all treatments, services, specials, and bookings—whether made in person, over the phone, via WhatsApp, or through our website.
By booking or engaging with Rejuveness in any way, you’re agreeing to these terms—and helping us maintain the standard of care, safety, and serenity our guests have come to love.
Disclaimer & Limitation of Liability
By booking and receiving any treatment at Rejuveness Day Spa, clients acknowledge and accept that:
Health Disclosure
It is the client’s responsibility to disclose all relevant medical conditions, injuries, allergies, recent surgeries, and any other health information prior to treatment.
Rejuveness Day Spa will not be liable for any injury, complication, or reaction resulting from the client’s failure to provide accurate and complete information.
Treatment Suitability
All treatments are provided for relaxation, wellness, and cosmetic purposes only. They are not a substitute for medical treatment, diagnosis, or advice.
Our therapists will adapt pressure and techniques to the client’s stated comfort levels and disclosed health conditions.
No Liability Accepted
Rejuveness Day Spa, its owners, staff, and contractors accept no responsibility or liability for any injury, loss, damage, or health condition, whether occurring on our premises, during a treatment, or at any time outside of our premises.
This includes, but is not limited to:
Pre-existing medical conditions or injuries.
Failure to follow aftercare instructions.
Injuries, accidents, or incidents unrelated to the treatment.
Personal Belongings
Rejuveness Day Spa accepts no responsibility for any loss, theft, or damage to jewellery, cellphones, handbags, or any other personal items brought onto our premises.
Clients are encouraged to leave valuables at home.
Client Responsibility
Clients understand that massage, beauty, and spa treatments involve physical contact and accept any inherent risks associated with such treatments.
By proceeding with a booking, clients agree to release and indemnify Rejuveness Day Spa from any and all claims, demands, or causes of action, except in cases of proven gross negligence or misconduct.
Right of Admission
Rejuveness Day Spa reserves the right of admission and may refuse service to any person whose behavior is deemed inappropriate, unsafe, or disruptive to other guests or staff.
Consent
By booking an appointment, attending the spa, or purchasing a voucher, the client confirms they have read, understood, and agreed to this liability waiver as part of our Terms & Conditions.
Thank you for choosing Rejuveness Day Spa. We’re truly honoured to be part of your wellness journey…
OUR COMMITMENT to prevent Covid-19 contamination and flatten the Curve!
