Rejuveness FAQ’s

Q: What Should I Wear to the Spa?

A: At Rejuveness Day Spa, we pride ourselves on being non-pretentious. Your comfort is our priority! We recommend wearing loose fitting, comfortable clothes or just wearing what you feel the most relaxed in. You will be asked to remove all jewellery; therefore we strongly recommend leaving all jewellery at home.

Q: How early before my treatment should I arrive?

A: We suggest 10 to 15 minutes prior to your appointment. This allows you to unwind, change, fill out the Rejuveness client information form, and start your treatment relaxed and on time.

Q: Will I Be Exposed During Treatment?

A: During treatments our therapists are trained to drape you appropriately for privacy. If at any time you feel uncomfortable please alert your therapist immediately so we can make your treatment a pleasant and enjoyable experience.

Q: I’ve Never Had a Massage, Facial or Nail Treatment Before!

A: No worries. Our expert staff will walk you through the treatment, explaining what you’ll be experiencing every step of the way from beginning to end.

Q: What Should I Bring to a Pedicure?

A: We recommend bringing a pair of open-toe shoes or sandals that do not touch your toenails.

Q: How Long Does It Take for My Nails to Dry?

A: It can take your nails 45 min to an hour and a half to dry following a manicure or pedicure. It is best to wait to put closed-toe shoes on for as long as possible after your service to protect the integrity of your nail treatment. We suggest if you are someone on the go to try our nail polish-gel. It dry’s immediately and will not smudge and last between 2 -4 weeks.

Q: Is Waxing Painful?

A: Though we try to be as quick, expert, and painless as possible, there may still be a small amount of pain involved.

Q: Can I Go to the Restroom During A Treatment?

A: Absolutely. Your therapist will ask you prior to your treatment if you would like to use the restroom. If at any time during the treatment you need to use the restroom again, just ask.

Q: Should I Eat/Drink Before Coming to the Spa?

A: We suggest not eating a heavy meal prior to a massage or coming on an empty stomach. It is best to avoid drinking alcohol or limiting the amount of alcohol you consume prior to massage. Eating and drinking is perfectly fine prior to skin care and nail care appointments.

Q: Do I Have to Get Completely Undressed for a Massage or Facial?

A: This is completely up to you. Most people choose to undress completely, and some choose to leave on their underwear. Prior to your massage or facial, your therapist will exit the room for you to get completely comfortable. During a massage treatment, we use a draping technique in which the therapist will use the sheet to cover the entire body except for the body part being worked on. During your facial, you’ll be wearing a wrap under the sheet that allows your neck, arms and décolleté to be exposed for treatments.

Q: What’s the Difference between Swedish & Deep Tissue Massage?

A: Swedish massage is a luxurious massage technique that melts the muscles and the mind using long fluid strokes with varying pressure to improve muscle tone, circulation and joint flexibility. This type of massage is generally less intensive than a Deep Tissue Massage. A fusion between Swedish massage and structural massage, Rejuveness’s Deep Tissue Massage relieves aches and pains that are stored in the deepest parts of the muscles. Perfect for working out knots and alleviating stubborn tension and soreness.

Q: Will I Be Sore After a Massage?

A: Since massage therapy is releasing lactic acid from the muscles, it can sometimes leave you sore. This is only temporary though and is due to the lactic acid — which is crystallized in the muscle — being worked out. This is why it is so important to drink plenty of water following a massage. You need to help hydrate the tissue and flush the toxins being released.

Q: Is It Safe to Get A Massage After a Workout?

A:Yes, this is a great time to get a massage! The massage will help flush out lactic acid from the muscles and help relax the body.

Q: Is It Safe to Get a Massage Right After an Injury?

A: No. We recommend waiting at least 48 hours after an acute injury due to possible swelling in the area. When you have swollen tissue it can be counterproductive to massage. You should ice any swollen areas and see a doctor if the swelling persists.

Q: What Will My Skin Look Like Right After a Facial?

A: Usually you will leave with glowing, radiant skin! Our Therapist are trained and qualified to use the correct products on your skin and for your skin needs.

Q: How often should I receive a massage?

A: It is recommended to receive a massage at least twice a month for problem issues; for general relaxation once every month.

Q: I’m taking Medication for My Skin. Can I Still Get A Treatment?

A: We will not perform peels or hair removal services on pregnant women or on guests who are using Retin A, Accutane, Avage, Tazorac, Differin or any other medications that increase skin exfoliation or compromise the skin. Peels or hair removal cannot be performed on people who have recently had laser treatments, plastic surgery or sunburn.

Q: Is The Spa Equipment Cleaned And Sanitized Between Each Appointment?

A: We are as dedicated to your health as you are, and that includes keeping our Spa environment clean and sanitary. Each piece of equipment is thoroughly cleaned, sanitized and changed before and after each appointment.

Q: Age Requirements?

A: Spa facilities and appointments are recommended for individuals 18 years and older.

Q: Do I need to tell anyone concerning my physical ailments, disabilities, allergies, or health concerns?

A: We wish to assure your absolute comfort and safety while visiting Rejuveness Day Spa. A brief confidential questionnaire is required upon your arrival. Should you feel uncomfortable or ill at anytime during the treatment, please advise your therapist immediately.

Q: Cancellation policy?

A: A 24-hour notice is required to cancel all schedule appointments via phone only. Email or Text messaging are not valid.

Q: Are Gift Vouchers Refundable?

A: Gift Vouchers cannot be redeemed for cash or used for retail items. Gift Vouchers are Valid strictly valid for 3 months from the purchase date and cannot be extended and are Non-Refundable

Q: What type of payment do you accept?

A: Rejuveness Day Spa honours Visa, Master Card, EFT Payment and Cash. We do not accept checks.

Q: Is confirming a reservation necessary?

A: We encourage clients to confirm 1 or 2 days prior to their reservation.

Q: Are gratuities included in my bill?

A: We are often asked about gratuities, gratuities are not included in your bill. Quality service is customarily acknowledged by a gratuity of 15-20%.

Q: What if I am late?

A: Arriving late will limit the time for your treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

Q: What if I have a special medical condition?

A: We recommend that you check with your physician before visiting the Spa. Please notify the Spa of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your service. If (s)he believes that the service you are scheduled for is unsafe based on any information given, booking another service or modifying the service to make it safe for you. As we are most concerned about your safety and comfort, the Spa reserves the right to refuse service to any guest at any time.

Q: Am I able to purchase the products that are used during my treatment?

A: Absolutely, we carry all of our products in retail for our customers.

Q: Are children under the age of 12 aloud at Rejuveness Day Spa?

A: Children under 12 are not allowed at the Spa unless special arrangements has been made prior to arrival the day of your booking.

Q: Does Rejuveness Day Spa work after 5pm on week days?

A: We can accommodate you after 5pm on week days at an additional charge of up to 40%.

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