SPA POLICIES

APPOINTMENTS & RESERVATIONS

Due to the popularity of our unique services, we highly recommend you make a reservation in advance for any of our relaxing treatments.  However, we will always do our best to accommodate your requests.

When booking any, Spa Treatments, Spa Packages, Couple Treatments or Group Bookings 70% Deposit is required to secure your booking and is Non-Refundable.

Once we have received the proof of payment, we will confirm your booking via Email/SMS/WhatsApp. If you choose to pay via using our Pay-gate system using your credit card or the EFT method, you will receive an automatic booking confirmation.

You can email us to schedule an appointment and we will reply as soon as possible.  The information you provide us will not be sold or disclosed to any outside party.

You many also give us a call or WhatsApp on 079 813 3009 where Our Receptionists have all the information needed to help you choose a spa treatment that will suit you and your needs. They are both very friendly and helpful, and you can be certain to get everything and more that you have asked for. We also have a 24 hour online booking system where you can book your own Spa treatments and even select the therapist you prefer to do your treatments by clicking on: https://booking.nanoverse.co.za/2570274641320101

CHECK IN:

Please arrive at least 15 minutes prior to your first scheduled appointment.  Late arrivals will be subject to a shortened appointment, so the next guest will not be delayed, and you will be charged for the full value of the service.

Please check in at the front desk. Our receptionist will send you an online consultation form to complete 24 hours before your arrival to reduce waiting time for your treatments and to help us curve the Covid 19 Pandemic.

For any questions or inquiries, please ask the assistance of the front desk representative before doing your treatments.

CANCELLATION & TARDINESS POLICIES

Forty-eight hours (48) notification is required for all cancellations or re-scheduling, which the 70% deposit is still NON Refundable. If you are late for your session, you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule, we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service given, you will be responsible for payment of the full service you scheduled.

We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

SPECIAL CONDITIONS POLICY:
Please notify our receptionists before reserving your treatments if you have cancer, heart problems, circulation and blood clots, special physical concerns, diabetes, allergies, or are pregnant. In serious cases you will be required to present us with a doctor’s letter confirming that it is for you to have any of our spa treatments.
All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well-being in mind.

HEALTH, ALLERGIES, OR PREGNANCY CONSIDERATIONS:
When visiting or calling for your appointment, please make sure to notify our therapist if you have any health conditions, limitations, allergies to medications or foods, physical ailments, medications you are currently taking, or if you are Pregnant. We will only do pregnancy massage up to 32 weeks of pregnancy.
We also encourage for you to alert our therapist immediately for any discomfort during your treatments.

THINKING ABOUT DOING DR FISH PEDICURES? HERE IS WHAT YOU NEED TO KNOW:

If you are booked for a Dr Fish or Deluxe Dr Fish Spa Pedicure, please do not apply any cream or lotions prior to your visit to your legs and feet as it is harmful to our fish.

Please wear loose fitted clothing on your legs.

We are unable to put you in our Dr Fish tanks if you have any open sores, any sores or nail fungus on toenails and feet.

Dr Fish Pedicure tanks uses special UV filters to keep water clear from infections and is done at your own risk.

Our Dr Fish Tanks water gets replaced daily with fresh water to maintain the health of our Dr Fishes. We give them the absolute best care we possibly can.

PRICES POLICY
We are constantly expanding our services to bring you the latest and greatest treatments. Although we make every effort to keep our website and spa menu updated, please note that prices, services, and information are subject to change at any time with or without prior notice.

REFUND POLICY:
All service sales, products and gift card sales are FINAL and is non-refundable.

GIFT CARDS:
Gift Vouchers are Strictly Valid for 3 YEARS from Date of Purchase and cannot be extended and is non-transferable.
Gift Vouchers cannot be exchanged for cash.
Appointments must be kept or the voucher will be terminated.
Gift Cards  will be honored for Spa Treatment purchases only.
Your Gift Card must be presented at check out, otherwise you will be responsible for any charges incurred during your visit to the Spa.
Gift Cards are available for purchase at the front desk or on our website.
Gift Cards can be used at any time for treatments (not products) at Rejuveness Day Spa.

CONFIDENTIALITY AND PRIVACY POLICY:
We do believe that every client has the right to privacy and confidentiality. The conversations you have with your skin care specialist or therapist will remain confidential, as will your health history form.
Client lists and email lists are confidential. We do not share our client lists with outside companies.

RESTRICTIONS:
We also suggest to please let us know if you are wearing contact lenses or using skin medications before doing your treatment.
As a consideration to other guests, please turn off your cell phone while inside the Spa.
We also suggest for you to please leave your valuable items at home when doing your treatment. We regret, but we will not be responsible for loss or damage of your personal items.
Please remember that the room must be prepared and used for the next client and should be vacated after treatment upon completion of service within a reasonable amount of time.

We do not allow smoking inside the Spa at any time.

AGE REQUIREMENT POLICY:
Rights of admission are reserved

Please note that Spa guests must be the age of 13 years or older to receive Spa treatments at Rejuveness Day Spa and with the approval of a guardian or parent.

Rejuveness Day Spa does not offer any child minding services.  

Children under the age of 13 years are always strictly the parent’s responsibility and ensure that they do not disturb other Clients or the Tranquility of our Spa.

THIS IS A PROFESSIONAL SPA ESTABLISHMENT:
Any sexual comments or remarks will result in immediate termination of your treatment and will be reported to authorities. You will then also be held responsible for the full amount of the treatment.

WHAT SHOULD I WEAR? 
Our services would be more convenient if you are free of restrictive clothes. If you are scheduled for a spa package or more than 1 treatment exp. massage, facial and or manicure or pedicure. You will be asked to put on one of our robes in a private room. Robes will be provided for you.

OTHER TIPS FOR YOUR VISIT:
Many treatments require the removal of jewelry. Please do not bring valuables with you; we are not responsible for lost or stolen items. Please respect the right to a quiet atmosphere for all guests

We do not take any responsibility for any damage there may be caused by any products or equipment.

Live streaming and photos of our employees and/or services are against our company standards policy without permission.

We ask that you refrain from talking loudly and that you turn off all cell phones.

If you are scheduled for a facial, we encourage for you to come in with no makeup on.

GRATUITY 
Gratuities are not included in prices of our services or gift certificates and are always appreciated. Industry standards on gratuities are 10-15% of the regular cost of service — but the amount is totally at the discretion of our clients. You may tip the therapist directly or leave it at the front desk.

SPA ETIQUETTE
We ask that you soften your voice upon arrival. Also please turn off your cellular devices. Our goal is to provide the most peaceful and relaxing environment possible to each guest. Thank you for your consideration.

Many treatments require the removal of jewelry. May we suggest that you leave valuables at home as we cannot be responsible for lost items.

We do not allow any outside drinks or food at our Day Spa. 

NUDITY CONCERNS
You will never be asked to change in front of any of our staff or other clients. All rooms are private, and you will be alone while changing. If you are having multiple services that require your clothing to be removed, robes are provided for covering as you move from room to room. The therapist will always knock on the door before entering the room, and if you are not ready, they will not enter. During the treatment, only the area being treated will be uncovered. Our staff is highly trained in “draping,” which is the careful practice of covering all parts of the body not being touched. Removing your clothing gives you a much better experience as the therapist is free to work all of the muscles without barrier. Male clients should leave on their boxers or underwear, and female clients should remove their bras but leave on underwear also.

BOOKING CONFIRMATIONS
As a courtesy, we try to send you a reminder SMS/WhatsApp or email to confirm your appointments one – two business days prior to your appointment date. However, if we are unable to make this call or are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

PAYMENT INFORMATION
We accept all major credit cards, (Visa, Master Card)
Cash, Gift Voucher, EFT’s and PayGate transactions. We also use a PayGate system where you can make your payments for bookings in advance.  Full payment is due at time of service

Nail Polish, Gels and Nail Enhancements

Quality Guarantee – Regular Polish.
Regular Artistic nail polish applications may last in duration from 1 to 10-days depending on several factors specific to the client including:
Client Lifestyle, Client Health and following of maintenance instructions. 
Rejuveness Day Spa does NOT guarantee the longevity of ANY regular polish product once your appointment has been completed due to the varying factor explained above. 

Quality Guarantee – Gel Polish
Gel Polish – often referred to as Lola Lee – is a light-cured polish product that may last a duration of 2-4 weeks depending on several factors specific to the client including:
Client Lifestyle, Client Health and following of maintenance instructions.  However, there may also be additional complications in the application process, the chemistry of the product and other factors that may cause product breakdown (peeling, lifting, fading, wrinkling, etc.) Due to this, Rejuveness Day Spa provides a 24-hour guarantee period, in which if you experienced any of these issues you may return to the Spa to have a repair done FREE of charge. However, it is at Rejuveness Day Spa’s discretion!
If we feel that your product breakdown was not cause by error in application and exceeds normal wear and tear you will be charged for the nail repair service.

Quality Guarantee – Gel / Acrylic Nail Enhancements 
Gel / Acrylic Nail Enhancements are a semi-permanent light-cured nail product designed to last on your nails for an indefinite time-period when appropriately maintained. Maintenance on these services should be conducted every 2 to 3 weeks.
Gel Nail Enhancements are NOT indestructible, and you can experience complications after a service including loss of nail, sever breakage and other issues. Due to this, Rejuveness Day Spa provides a 24-hour guarantee period in which you may return to the Spa to have repairs done free of charge. However, it is at Rejuveness Day Spa’s discretion.
If we feel that your product breakdown was not caused by error in application, chemistry error, or exceeds normal wear and tear you will be charged for the nail repair service.
Any additional repairs requires outside of the 24 hour time frame will be subject to an additional charge.

Other Nail Technicians Work
We will not preform services to clients if they already have existing Gel Nail Enhancements from another Nail Technician. We are unable to fully identify the method of preparation, method of application and the product used in your previous service. Due to these varying factors, allergic reactions, adverse chemical reactions, and an increase in natural nail injury may occur.
It is our #1 priority to ensure the health and safety of our clients both during and following their appointments with us.

 Rejuveness Day Spa & Organic Gift Shop contact details
Company Physical Address:
6 Oliver Drive, Uvongo,
Kwa-Zulu Natal, 4270
Email: info@rejuveness.co.za Telephone: 0798133009

1. Detailed description of goods and/or services
   Rejuveness Day Spa is a business in the beauty industry that provides beauty and relaxation services. We sell Organic Body Products and Matis Beauty Expert Skin Care.
2. Delivery policy
   Subject to availability and receipt of payment, requests will be processed within 5-10 working days and delivery confirmed by way of email with your service and or product information and booking/voucher or product number on it. We use POSTNET for all our deliveries and is not included in the service or product price. Standard courier rates apply.
3. Cancellation Policies
   The provision of goods by Rejuveness Organics is subject to availability. 24-hour Advance Cancellation notice is required for orders by the client after which the full price will be charged.
4. Customer Privacy policy
   Rejuveness Day Spa & Organics shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
5. Payment options accepted
   Payment may be made via Visa, MasterCard and or EFT.
6. Card acquiring and security
   Card transactions will be acquired for Rejuveness Day Spa & Organics via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
   Customer details will be stored by Rejuveness Day Spa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
   The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency
   South African Rand (ZAR).
9. Responsibility
   Rejuveness Day Spa & Organics Gift Shop do not take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
    This website is governed by the laws of South Africa and Rejuveness Day Spa & Organic Gift Shop chooses as its domicile citadel et executant for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
11. Variation
    Rejuveness Day Spa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
    This website is run by Cherise Wanliss sole trader in South Africa trading as Rejuveness Day Spa.

OUR COMMITMENT to prevent Covid-19 contamination and flatten the Curve!

• All Staff will always wear masks.
• Sanitizer will be applied to every client’s hand on entry to Rejuveness Day Spa & before making payment and before touching any products.
• We will not have any magazines or newspapers or any flyers of any type.
• We ask all clients to complete our online consultation form before they arrive for their treatments as we now are no longer using paper consultations forms.
• We will practice social distancing so hugging will be virtual for the time being.
• We ask that only credit cards or EFT payments are made as we are not handling any cash at this time.
• We are allowing an additional 15 minutes between treatments to effectively sanitize reception, waiting area, and treatment room or treatment space used.
• All stations will be equipped with sanitizer for staff to sanitize equipment and surfaces before and after all services.
• All sheets and towels are changed after each client, and we replace them with clean sanitized sheets and towels that has been professionally laundered.
• We will ensure to have a minimum of 1m distance between clients who are having their feet and nails done in a common space.
• We will minimize time spent in common areas so will not make use of any areas that involve ‘hanging around’.
• Rejuveness Day Spa & Stolen Moments Cafe’ follow Strict Covid-19 Protocols at all times to insure the safety of our staff and valued clients.